Insurance Sector

Restoring faith in restoration – a dependable route to resolve insurance claims to everyone’s satisfaction.


Farcroft works extensively with the insurance sector, providing a dependable restoration service and maintaining a quality that delivers consistent policyholder satisfaction.

We recognise that alongside quality of craftsmanship, efficient and straightforward processes are required to facilitate smooth fulfilment of claims requirements. The Farcroft service is based on this, and maintains transparency and effective communication at all times.

Every client’s organisation is unique, so we tailor our service to fit your needs, providing a comprehensive cradle-to-grave solution or selected services to best meet your requirements. A few examples are listed as follows:

Farcroft provides a range of valuation services to insurers, from desktop assistance to on-site visits.

Farcroft has a nationwide team of inspectors who can visit policyholders to inspect and photograph damage to items, and provide a report detailing the value of each item, extent of damage and costs, methods and viability of restoration.

For fire, flooding, EOW or complex losses, Farcroft can be appointed at FNOL / triage stage for emergency removal of contents.

The Farcroft Logistics team will remove contents out of unstable environments to prevent further deterioration. Inventories are produced, with each item listed and photographed, prior to being professionally packed and uplifted for storage.

To facilitate drying or building reinstatement works, contents can be removed to the Farcroft storage centre, ensuring the safety and security of valued possessions.

Farcroft Logistics provides a proactive service for handling, packing, transportation and display of sensitive high value items such as chandeliers, longcase clocks, pianos and fine art pieces.

To support insurance partners, we would designate an account manager and internal contact to focus on your claims, operating to set SLA’s to ensure we meet your expectations. In addition, we offer a number of training and support initiatives.

Restoration work is covered by Farcroft’s 12-month Workmanship Guarantee providing reassurance to both policyholders and insurers.